• Technical Support Specialist II - Phoenix

    Location US-AZ-Phoenix
    Job ID
    DeVry University
    Information Technology
    Employment Type
    Regular Full-Time
    FLSA Status
  • Opportunity at a Glance

    As the Technical Support Specialist II, you are a Tier 2 support technician possessing advanced technical skills and knowledge.  You support classroom and back office operations.  Additionally, you supports all equipment and services at the campus and associated campuses/remote locations.



    • Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
    • Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
    • Builds images and software packages to deploy.
    • Assists Student Workers and Support Tech I with Student Help Desk support issues.
    • Assists in the supervision of Student Workers and/or temporary workers.
    • Ensures lab equipment is meeting the requirements of the Academic delivery.
    • Assists in maintaining lab security of equipment and software at all sites.
    • Assists with network, sever, and telecommunication support. 
    • Follows standard operating guides and ensures compliance.
    • Participates in training and evaluative sessions and recommends methods to improve lab environments.
    • Performs troubleshooting and support functions for staff, students, and faculty.
    • Completes other duties as assigned.



    • Associate’s degree in a technical field preferred.
    • 2 years of experience with desktop support or in a help desk.
    • 2 years of experience with Microsoft Active Directory in a large network environment.
    • MCP and A+ certification desired.
    • Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
    • Advanced PC troubleshooting skills.
    • Good working knowledge with Hardware/Software installation in a network environment.
    • Entry level experience with networking, data, and voice systems.
    • Knowledge of printer troubleshooting and repair.
    • Experience with classroom equipment a plus.
    • This position may require occasional evening and weekend work.
    • Ability to lift up to 50 lbs.

    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

    Who We Are

    Since our founding in 1931, DeVry University has focused on delivering a different kind of education – one based on experiential learning with real-world applications. When you join our team, you’re choosing an institution that serves students who are different, too: a diverse group of go-getters from all walks of life.


    We know our colleagues are integral to the success of the institution. At DeVry, we’re guided by our culture of care, and we embrace values that teach us to care for students, self and colleagues. It’s one way we position our colleagues for success.


    We are looking for engaged, caring colleagues to join our organization in serving our students. We take extra pride in our dedicated support teams, as well as our outstanding faculty members who have often worked for years in the fields that they teach. We believe all our colleagues deserve opportunities to reach their goals. Whether it’s career advancement, maintaining a healthy lifestyle or saving for retirement, our comprehensive benefits and professional development offerings can help you meet your goals.


    If you want to be a part of an institution focused on providing high-quality education, care and attention, we invite you to apply for a position today.


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