Operations Support Coordinator I

US-OH-Cleveland
Job ID
2017-90875
Institution
DeVry University
Department
Operations
Employment Type
Regular Full-Time
FLSA Status
Non-Exempt

Opportunity at a Glance

Under the direction of the Center Dean, Campus Director, Student Central Manager/Dean/Director or department head, the Operations Support Coordinator I performs routine and recurring student, faculty, and operational services required in the operations of a DeVry University Campus/Center. 

Responsibilities

 

  • Supports the Center Dean, Campus Director, Assistant Center Dean, Student Central Manager/Dean/Director or department head in the operations of the location.
  • Supports the continuing student and academic area at the Center/Campus.
  • Greets and directs prospective and/or current students or visitors.
  • Answers incoming calls, provides information to each caller, refers calls to appropriate person, and takes messages.
  • Responds to student questions and/or requests; fields student complaints and resolves, if able; and/or escalates concerns, as necessary.
  • Coordinates and arranges meetings, prepares agendas, and reserves and prepares facilities
  • Prepares activities reports for guidance of management.
  • Researches and develops resources that create timely and efficient workflow.
  • Photocopies, collates and distributes correspondence, articles, reports, bulletins, etc.
  • Assists student finance department by scheduling appointments for new and continuing students, handing out and collecting documents.
  • Supports Student Central staff with outreach to students regarding registration, appointments, or other requests for information as needed.
  • Appropriately documents student interactions in RightNow.
  • Effectively uses the Student Central Check-In system to assist with managing and tracking the student traffic in the department.
  • Supports the new student recruitment and registration process at the Center/Campus.
  • Administers and proctors admissions assessments and records scores into appropriate system in a timely manner.
  • Provides support to students, faculty and staff in need of the library’s resources.
  • Completes other duties as assigned.

Qualifications

 

  • Ability to work non-traditional shifts including some weekends and evenings as required. Ability to work overtime may also be required.(Monday to Thursday, the Campus is open from 9:00am to 8:00pm - The OSC will have 2 late nights until approx 8pm; Friday 9am to 4:30pm and 9-1pm rotation every other Saturday).

 

  • High School diploma, GED or equivalent required, Associate’s degree preferred.
  • Previous administrative support or customer service experience preferred.  Strong PC skills in Microsoft Office Suite, Internet applications, and database management software required.
  • Excellent customer service, interpersonal, organizational, oral and written communication skills required.
  • This is NOT a remote role; local candidates only.



We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

About DeVry University 

Founded in 1931, DeVry University is one of the largest, private sector universities in North America, with more than 76,000 students enrolled in the United States and Canada. The university’s mission is to foster student learning through high-quality, career-oriented education integrating technology, business, science and the arts. With more than 90 locations, DeVry University delivers practitioner-oriented undergraduate and graduate degree programs onsite and online that meet the needs of a diverse and geographically dispersed student population. Home to five colleges of study, including Business & Management, Engineering & Information Sciences, Health Sciences, Liberal Arts & Sciences, and Media Arts & Technology, DeVry University’s outstanding faculty members, work in the fields that they teach, providing students with real-world experiences that prepare them for high-growth careers. 
 
DeVry University is institutionally accredited by The Higher Learning Commission of the North Central Association of Colleges and Schools, www.ncahlc.org. DeVry University, a part of DeVry Education Group (NYSE: DV), is based in Downers Grove, IL. For more information about DeVry University, find us on Twitter @DeVryUniv, Facebook /DEVRYUNIVERSITY or visit newsroom.devry.edu.

 

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