As the IT Service Delivery Manager, your will be responsible for the ongoing services that are delivered in support of the organization’s strategic goals. You oversee and manages IT vendor governance and monitor performance standards/metrics at an enterprise level. You function as the point person for all IT services and daily operations and monitor the vendor service level agreements against contract terms. You serves as the primary liaison between IT vendors and the organization. You work with IT Leadership and participate in the development and execution of our three- year IT strategy. You facilitate regular communication concerning IT services to ensure key performance indicators are achieved and maintained. Acting as the primary contact, you own the daily relationships and communication with business partners and vendors.
Strategic Vendor Management
Process and Procedures
Completes other duties as assigned.
Critical features of this job are described under Essential Duties and Responsibilities. They may be, however, subject to change at any time due to reasonable accommodation or other reasons.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.
Since our founding in 1931, DeVry University has focused on delivering a different kind of education – one based on experiential learning with real-world applications. When you join our team, you’re choosing an institution that serves students who are different, too: a diverse group of go-getters from all walks of life.
We know our colleagues are integral to the success of the institution. At DeVry, we’re guided by our culture of care, and we embrace values that teach us to care for students, self and colleagues. It’s one way we position our colleagues for success.
We are looking for engaged, caring colleagues to join our organization in serving our students. We take extra pride in our dedicated support teams, as well as our outstanding faculty members who have often worked for years in the fields that they teach. We believe all our colleagues deserve opportunities to reach their goals. Whether it’s career advancement, maintaining a healthy lifestyle or saving for retirement, our comprehensive benefits and professional development offerings can help you meet your goals.
If you want to be a part of an institution focused on providing high-quality education, care and attention, we invite you to apply for a position today.