Technical Support Specialist II

US-NY-New York
Job ID
DeVry University
Information Technology
Employment Type
Regular Full-Time
FLSA Status

Opportunity at a Glance


The Technical Support Specialist II is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. The Technical Support Specialist II role supports all campus equipment and services at the campus and associated campuses/remote locations.



  • Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
  • Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
  • Builds images and software packages to deploy.
  • Assists Student Workers and Support Tech I with Student Help Desk support issues.
  • Assists in the supervision of Student Workers and/or temporary workers.
  • Assists in the training or Student Workers to perform duties essential to the operation of the Help Desk.
  • Assist in the training of staff and faculty in the proper use of computer hardware, software and audio visual equipment.
  • Ensures lab equipment is meeting the requirements of the Academic delivery.
  • Assists in maintaining lab security of equipment and software at all sites.
  • Assists with network, sever, and telecommunication support. 
  • Follows standard operating guides and ensures compliance.
  • Participates in training and evaluative sessions and recommends methods to improve lab environments.
  • Performs troubleshooting and support functions for staff, students, and faculty.
  • Track and document support issues using the ServiceNow IT service management ticketing system.
  • Work with Tier II and Tier III support groups to escalate and troubleshoot major outages at all locations within the reqion.
  • Completes other duties as assigned.


  • Bachelor’s degree in a technical field is highly preferred.
  • 2 years of experience with desktop support or in a help desk.
  • 2 years of experience with Microsoft Active Directory in a large network environment.
  • MCP and A+ certification desired.
  • Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
  • Advanced PC troubleshooting skills.
  • Good working knowledge with Hardware/Software installation in a network environment.
  • Entry level experience with networking, data, and voice systems.
  • Knowledge of printer troubleshooting and repair.
  • Knowledge of LCD projector troubleshooting and repair.
  • Experience with classroom equipment a plus.
  • Ability to work alternating split shifts 8:30 – 5:00pm and 11:30am to 8:00pm and alternating Saturdays from 9:00am to 3:00pm

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

Since our founding in 1931, DeVry University has focused on delivering a different kind of education – one based on experiential learning with real-world applications. When you join our team, you’re choosing an institution that serves students who are different, too: a diverse group of go-getters from all walks of life.


We know our colleagues are integral to the success of the institution. At DeVry, we’re guided by our culture of care, and we embrace values that teach us to care for students, self and colleagues. It’s one way we position our colleagues for success.


We are looking for engaged, caring colleagues to join our organization in serving our students. We take extra pride in our dedicated support teams, as well as our outstanding faculty members who have often worked for years in the fields that they teach. We believe all our colleagues deserve opportunities to reach their goals. Whether it’s career advancement, maintaining a healthy lifestyle or saving for retirement, our comprehensive benefits and professional development offerings can help you meet your goals.


If you want to be a part of an institution focused on providing high-quality education, care and attention, we invite you to apply for a position today.


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