Technical Support Specialist III

US-FL-Miramar
Job ID
2017-94431
Institution
DeVry University
Department
Information Technology
Employment Type
Regular Full-Time
FLSA Status
Non-Exempt

Opportunity at a Glance

 The Technical Support Specialist III is a Tier 2 support technician with experience in supporting a campus and associated/remote locations along with exceptional technical skills and knowledge of supporting classroom and back office operations. The Technical Support Specialist III is a lead role that can handle escalated issues, assist with training support staff including student workers, and has the ability to communicate with internal and external resources.

Responsibilities

 

  • Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
  • Assists with supervising all employees, including Student Workers and/or temporary workers in the department.
  • Assists in the development of the Technology Support Plan.
  • Monitors support queues and ensure Service Levels are met.
  • Acts as the Subject Matter Expert for Academic and Student technologies, including eCollege, iLabs, and various program specific technologies.
  • Assists with the capital budgets, identifies hardware and software needs.
  • Responsible for asset management of all hardware and software at the Metro and its branch locations. Keeping an inventory and tracking log.
  • Responsible for campus software licensing compliance.
  • Assists in training IT staff and faculty on new tools, processes, and systems.

Completes other duties as assigned.

Qualifications

 

  • Associate’s degree in Computer Science or a related technology field required, Bachelor’s degree preferred.
  • 3-5 years of experience with desktop support or in a help desk.
  • 2 years of experience with Microsoft Active Directory in a large network environment.
  • MCP and A+ certification desired.
  • Advanced knowledge of Microsoft Operating Systems, installation, and troubleshooting.
  • Expert troubleshooting skills of infrastructure technologies; networks, telecommunications, and end-user related devices.
  • Knowledge of IT Service Management a plus.
  • Experience providing support in a remote environment.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills.
  • Superior organization, periodization, self-motivation, and problem resolution skills.
  • Ability to analyze problems and recommend solutions.
  • Strong technical and analytical skills.
  • This position may require occasional evening and weekend work.
  • Ability to lift up to 50 lbs.



We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

Since our founding in 1931, DeVry University has focused on delivering a different kind of education – one based on experiential learning with real-world applications. When you join our team, you’re choosing an institution that serves students who are different, too: a diverse group of go-getters from all walks of life.

 

We know our colleagues are integral to the success of the institution. At DeVry, we’re guided by our culture of care, and we embrace values that teach us to care for students, self and colleagues. It’s one way we position our colleagues for success.

 

We are looking for engaged, caring colleagues to join our organization in serving our students. We take extra pride in our dedicated support teams, as well as our outstanding faculty members who have often worked for years in the fields that they teach. We believe all our colleagues deserve opportunities to reach their goals. Whether it’s career advancement, maintaining a healthy lifestyle or saving for retirement, our comprehensive benefits and professional development offerings can help you meet your goals.

 

If you want to be a part of an institution focused on providing high-quality education, care and attention, we invite you to apply for a position today.

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