Senior Business Support Specialist

US-FL-Miami
Job ID
2017-95481
Institution
Adtalem Global Education
Department
Information Technology
Employment Type
Regular Full-Time
FLSA Status
Exempt

Opportunity at a Glance

As the Senior Business Support Specialist, you identify, research, and resolve technical problems which require your critical thinking and problem resolution skills.  You work directly with colleagues, providing them with technical services that include identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, and networked systems.  You ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.

Responsibilities

  • Address timely installation and repair of computer system hardware, operating systems, software and peripherals.
  • Manage and prioritize assigned IT service requests.
  • Manage escalations using a 3rd party vendor for IT-Managed Services at global office locations.
  • Test new software and hardware for compatibility.
  • Escalate high impact or VIP technology issues.
  • Build and maintain positive customer relationships.
  • Serve as a technical resource in large and small projects.
  • Develop, document and implement technology-based processes and procedures.
  • Work closely across IT teams to ensure effective communication and project escalation.
  • Complete other projects and duties as assigned.

Qualifications

  • Bachelor’s degree in Computer Science, Technology Management, or equivalent experience.
  • A minimum of 5 years of experience in the Information Technology field.
  • Effective at managing and prioritizing multiple tasks and projects.
  • Have problem solving abilities and the capability to resolve issues as they occur.
  • Have high standards for customer relations and satisfaction.
  • Experience supporting mobile devices and PC/MAC imaging solutions.
  • Knowledge of printers, desktops, laptops, servers, VoIP, networking, change management and information security.
  • Knowledge of Microsoft products, including: Windows 10, Microsoft Office 2016, Server 2012.
  • Familiarity with Microsoft Exchange administration, Active Directory administration and SCCM.
  • Understanding of Change Management protocols and Project Management Office processes.
  • Possess excellent communication skills in order to facilitate the delivery and installation of computer hardware/services.


We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

Since our founding in 1931, DeVry University has focused on delivering a different kind of education – one based on experiential learning with real-world applications. When you join our team, you’re choosing an institution that serves students who are different, too: a diverse group of go-getters from all walks of life.

 

We know our colleagues are integral to the success of the institution. At DeVry, we’re guided by our culture of care, and we embrace values that teach us to care for students, self and colleagues. It’s one way we position our colleagues for success.

 

We are looking for engaged, caring colleagues to join our organization in serving our students. We take extra pride in our dedicated support teams, as well as our outstanding faculty members who have often worked for years in the fields that they teach. We believe all our colleagues deserve opportunities to reach their goals. Whether it’s career advancement, maintaining a healthy lifestyle or saving for retirement, our comprehensive benefits and professional development offerings can help you meet your goals.

 

If you want to be a part of an institution focused on providing high-quality education, care and attention, we invite you to apply for a position today.

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