Student Services Rep I

Location US-IL-Naperville
Job ID
Adtalem Shared Operations
Student Services
Employment Type
Regular Full-Time
FLSA Status

Opportunity at a Glance

To perform this job successfully, an individual must be able to perform each essential duty satisfactory and in accordance with our core values. The purpose of Adtalem Global Education is to empower students to achieve their goals, find success and make inspiring contributions to our global community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. 


Must be Flexible to work:

Monday-Friday Minimum of Three late nights 11:00 AM-7:30 PM.

Occasional Saturdays


  • Works independently and within a team to meet various contracted service level agreements with internal and external partners.
  • Handles incoming service and sales-related inquiries (including, but not limited to, technical issues, textbook and course related questions and concerns, order placement, schedule changes, and refunds), via phone, chat, and cases within established service metrics.
  • Handles incoming inquiry calls, which include gathering information and transferring prospective students to an appropriate Representative as needed.
  • Makes outbound calls as part of outbound campaigning initiatives and student follow-up.
  • Navigates Customer Relations Management and Order Placement Systems.
  • Consistently meets/exceeds service metrics that are set in place (including, but not limited to service level percentages, call monitoring scores, case management, and adherence requirements).
  • Updates job knowledge by participating in additional training opportunities based on business needs.
  • Completes other duties as assigned.
  • Must have the flexibility to work any 40 hour schedule between the hours of:
  • *7:30am to 7:30pm Monday through Friday and Saturdays 9:00am – 1:00pm.

Completes other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactory and in accordance with our core values. Adtalem Global Education strives to be the premier provider of online education by offering superior academic programs, a strong student focus, and services delivered with integrity and accountability.  Reasonable accommodations may be made to enable individuals and disabilities to perform the essential functions of this job. 



  • A Bachelor's degree
  • Customer service experience
  • Excellent verbal and written communication skills
  • Proficiency in Excel, Word and keyboard typing


  • Experience working in a call center environment
  • Knowledge of academic policies and procedures

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

Since our founding in 1931, DeVry University has focused on delivering a different kind of education – one based on experiential learning with real-world applications. When you join our team, you’re choosing an institution that serves students who are different, too: a diverse group of go-getters from all walks of life.


We know our colleagues are integral to the success of the institution. At DeVry, we’re guided by our culture of care, and we embrace values that teach us to care for students, self and colleagues. It’s one way we position our colleagues for success.


We are looking for engaged, caring colleagues to join our organization in serving our students. We take extra pride in our dedicated support teams, as well as our outstanding faculty members who have often worked for years in the fields that they teach. We believe all our colleagues deserve opportunities to reach their goals. Whether it’s career advancement, maintaining a healthy lifestyle or saving for retirement, our comprehensive benefits and professional development offerings can help you meet your goals.


If you want to be a part of an institution focused on providing high-quality education, care and attention, we invite you to apply for a position today.


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